Select Add Bluetooth or other device. When you connect multiple devices to your computer, the drivers for all these devices are saved on your computer. When you are turning your BT device ON it is searching for your Mobile or Laptop, not your first computer. There is a possibility that these device drivers may interfere with your current mouse and prevent the mouse from connecting to your computer. The pairing button is usually on the bottom of the mouse. I just bought a Windows Designer Bluetooth Keyboard and Mouse to use with my Macbook Pro 13 inch, purchased mid 2012. Reboot and try pairing again. If you connect your Bluetooth device with any other phone or laptop’s Bluetooth even for once and then try to connect with your first device again, it won’t connect! A new screen with a … After the reboot, Windows will automatically install the device. To update your drivers, follow the given instructions: Go to Start menu, type Device Manager and open it up. Step 5: Right-click it and then select the Uninstall device option. Once they do, select the Bluetooth device you wish to add. If there is a driver named Microsoft Bluetooth LE Enumerator then your Windows 10 computer supports Bluetooth Low Energy, and do not touch this driver. To start the pairing sequence press and hold down the Easy-Switch button you want to pair your device — the LED will start to blink rapidly. After the reboot my keyboard is fully working; volume, track skipping forward and back, play and pause, etc. However, nothing I do with the keyboard will force it to re-connect other than removing the device and re-pairing the device again (extremely frustrating! The mouse pairs perfectly but the keyboard never seems to connect! For information on how to pair your Microsoft Modern Keyboard with Fingerprint ID Keyboard to your Surface or Windows 10 PC, go here. If your Bluetooth is enabled, switching it off and then on again might also fix any … 4. Press and hold the Connect button on the USB transceiver for five seconds. Right click on MS Designer keyboard and uninstall the device and it's drivers. Hi Everyone! The three mice I was using are (all Microsoft): Sculpt Touch Mouse, Designer Bluetooth Mouse and the Notebook Mouse 5000. On your PC, select the Start button , and then select Settings > Devices > Bluetooth. I guess it had something to do with drivers but Microsoft has resolved the issue. Try connecting your device again. I see the keyboard listed in the Bluetooth Devices Window, then I click on the Pair button. your PC. if not restart all devices. When connecting a bluetooth device (W10) it finds the keyboard but it then asks for the keyboard pin. Because BT4.1 supports connection with only one known device at a time. do not type on screen, type on physical keyboard: 0000 hit Enter. Right now, you can connect the keyboard to the computer and check if the keyboard keeps disconnecting and reconnecting issue still persists. press connect on keyboard. Step 6: After uninstalling the device, restart the computer. Select Device Manager. I have El Capitan installed. Now, the add bluetooth system sees the mouse, attempts to add it, but fails consistently at: Bluetooth Mouse M557. I called Anker support and the rep. said it’s an issue with Windows 10 security and I need to call Microsoft? Choose your mouse or keyboard from the list of devices. The Microsoft Designer Bluetooth Keyboard pairs wirelessly to your desktop, laptop, or tablet using Bluetooth 4.0 to instantly connect without any wires or USB transceivers. Unfortunately, I'm not sure if Microsoft will issue the fix yet on the stable release so you may have to upgrade to Insiders if you want to use Windows with the BT devices. That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.) Solution 3: Uninstall Ghost Devices. The keyboard now connects correctly without any issue. Follow the instructions in the wizard to connect your device. ). Reboot . After that, wait for a couple of seconds until the devices appear. Bluetooth Driver Update – Windows Device Manager; Wait for it to complete. In the Add a device screen, select Bluetooth and wait for Xbox Wireless Controller to appear on the list of devices. If go back to the Bluetooth settings, the status on both devices show up as paired (not connected), If I hit the on/Bluetooth button on the bottom of the mouse, it re-connects. Bluetooth. It found one mouse -- the Sculpt Touch mouse. now type on the device touch keyboard: 0000 hit enter it should connect. Verify that you have selected the Bluetooth keyboard that uses your First Connect transceiver. It wirelessly pairs to your laptop or tablet with the latest Bluetooth Smart technology– instantly connecting without wires or dongles to manage. A full-sized keyboard with built-in number pad and mouse will keep you productive at your desk. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth . Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Manager 3. There is no pin generated or listed anywhere for this keyboard. Select Bluetooth from the sidebar on the left.This will expand to show Bluetooth drivers. This works on Intel Motherboards with bluetooth (5.0 tested) Press Windows + X to open the Start Menu. Right-click your device driver and select ‘Update driver software’. I downloaded the SurfaceDiagnosticToolkit and ran the Bluetooth test. First, tap the Win + R keys to launch the Run utility and type “devicepairingwizard” in the field and then hit Enter to run the Device Pairing Wizard. To charge your Microsoft Modern Keyboard with Fingerprint ID Keyboard, connect the inbox USB cable to the keyboard and host PC. On your PC, select Start > Settings > Devices > Bluetooth & other devices. Remove Fingerprint ID, and Setup Windows Hello Again. Via windows device manager, I've removed, added, updated drivers numerous times, all to no avail. The Microsoft Connection Wizard will appear. After exiting the program, I was able to pair and connect that mouse. -or-Start Microsoft Mouse and Keyboard Center. With Bluetooth 4.0, you get better battery life and a more reliable connection to the device it’s paired with. With its ultra-thin and modern look, the Designer Bluetooth® Desktop complements the look of your desk. connect to device. now go to your devise that you are connecting you keyboard to. 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